What is a Ticket Card (mag card)?
This ticket card is your ticket! (It's a plastic card with a magnetic strip loaded with your tickets). There will be no physical tickets used for this event - only ticket cards, and you can go straight to the entrance at the event with your card. You can check the tickets on your ticket card by going to http://fla.vor.us/card and typing in your ticket card number. This card will be scanned at the entrance.
Will tickets sell out?
There is always a chance that the event will sell out in which case no more tickets will be sold. We recommend purchasing early so that you can rest assured you will be able to attend. Some ticket types have smaller quantities and will sell out more quickly than others.
Will tickets be sold at the event?
If the festival does not sell out in advance, tickets will be available at the box office at a higher price on show dates. Tickets sold out last year so we encourage everyone to purchase tickets in advance so that you don't risk missing out on the fun. Do not buy tickets from scalpers. Beware of frauds.
Will the general admission tickets be a wristband, a lanyard or tickets?
The GA Pass tickets will be scanned onto a ticket card (a card with a magnetic strip), which you'll need to bring the card to get in.
Are ticket prices going to increase from where they are now?
Yes, they will go up in price level as allotted ticket amounts are sold.
If I buy from an authorized retail location, will I get a physical ticket that will gain me admittance?
Yes. Retail locations sell ticket cards, which will be valid for entry.
What if I accidentally bought VIP tickets and I'm not 21 or older?
The VIP ticket is still valid, but if you are not 21 years old you will not receive a VIP wristband to enter VIP areas.
I want to buy a VIP table service package but some of the people in my group are under 21. What should we do?
All members in your group must be at least 21 years of age to enter the table service area.
I ordered my tickets to be shipped to me and it's the week of the event! Where are they?!
If you have not received your tickets by Monday March 12, 2012 please contact Groovetickets by clicking the Customer Support link at www.groovetickets.com
Why can't I have tickets shipped to an address other than my billing address?
To help prevent fraud, tickets are only shipped to the billing address.
Can I upgrade my GA tickets to VIP tickets?
Yes. Upgrades will now be available inside the venue during the show. The location of the VIP upgrade booth can be found on the festival map.